Return & Repair Policy
We take great pride in the craftsmanship of our luxury bags. Each piece undergoes thorough quality checks before shipping. However, if you receive a bag with a manufacturing defect, we offer a 14-day repair or replacement policy under the following conditions:
Eligibility for Returns
• The bag must be unused, in its original condition, and in the original packaging (including dust bag, authenticity cards, and all accessories).
• Return requests must be initiated within 14 days of delivery by contacting our customer service team at nyaluzah@gmail.com.
• The bag must be shipped back within 7 days of return approval.
Repair or Replacement Process
• If the issue is due to a manufacturing defect, we will repair or replace the bag at no additional cost.
• If no replacement is available, we will offer a store credit towards a future purchase.
• Bags with damage caused by misuse, improper care, or normal wear and tear will not be eligible for return.
Return Shipping & Fees
• Customers are responsible for return shipping costs, insurance, and any customs or re-import duties.
• A 20% restocking fee will be applied to all returns unless the return is due to a manufacturing defect.
• We strongly recommend using a trackable, insured shipping service to ensure the bag is safely returned.
Non-Returnable Items
• Customized bags, and bags with signs of use or damage that are not due to a manufacturing defect are not eligible for return.
For return requests, please contact us at nyaluzah@gmail.com with your order number, photos of the issue, and a description of the concern.